Exchange and return policy for Egyptian furniture

There is no doubt that returning a product is frustrating for us, but we strive for you to have the best user experience ever. Therefore, we strive for you to be a smart buyer and a smarter consumer. Therefore, we advise you to buy only the products that you will use and will be happy to use.

Therefore, if you encounter a problem with any product, you can return it without the slightest doubt as long as it is within our approved return period, which is within 14 days and as long as the product is in its original condition and without any damage to it, as well as in its original condition and packaging that we delivered to you.

After examining and ensuring that the product is intact and in its original condition, you can then get a refund for the full price of the product. If you return an item that you received defective, damaged, or incorrect, the shipping cost will be refunded in full, otherwise shipping fees will apply.

Afrsh.ha is committed to implementing consumer protection laws, which in turn help protect merchants and consumers. The Consumer Protection Law contains many articles that are binding on merchants in achieving the required protection for consumers, for example:

1. The consumer has the right, upon his request, to obtain an invoice proving the transaction or contract with him on the product without bearing any additional burdens.
2. The invoice data includes (the date of the transaction or contract - the price of the product - its specifications - its nature - its quality - its quantity).
3. When the supplier learns that he has a defective product, he is obligated to announce that he will stop producing or dealing with it and warn consumers not to use this product. He is also obligated, based on the consumer’s request, to replace the product, repair the defect, or return the product with a refund of its value without any additional cost. The supplier is also obligated to Within a maximum period of seven days since he discovered or became aware of the existence of a defect in a product, he must inform the agency about this defect and its potential damage. If this defect results in harm to the health and safety of the consumer, the supplier is obligated to inform the agency of this defect immediately upon discovery or knowledge of it, provided that the notification and warning are done through Publishing in daily newspapers or direct contact with consumers.
4. The consumer has the right, as required by the Egyptian standard, to replace the product with a new one free of charge in the event that the malfunctions occur more than twice in a row during the first year or the warranty period, whichever is less. The consumer must prove the number of repair times according to maintenance receipts or prove this with a warranty certificate.
5. Definition of the warranty certificate according to what is stipulated in the standard specification for warranty requirements: A written document presented by the seller or service center to the buyer under which the product or its agent pledges that the product will not be defective and that it will perform its function and conform to its specifications during the warranty period. This commitment includes the entire cost of the repair work. Or maintenance or spare parts that must be original and new.